Frequently Asked Questions
Q1. Can you provide customized lifting products?
Yes, customized products can be provided according to your specific requirements. Both OEM and ODM solutions are acceptable to meet diverse industrial needs.
Q2. Is it possible to print our logo on the products?
Yes, OEM service is available, and we can apply your branding with the necessary permissions.
Q3. How is the product quality controlled?
We implement a rigorous QC process including: 1. Selection of high-quality steel from reputable groups. 2. Standardized production with traceable ID cards. 3. 100% finished product testing before shipping. 4. Acceptance of third-party inspections.
Q4. What is the standard warranty period?
We provide a 12-month warranty for all products, excluding wear parts such as wheels, tires, or hydraulic oil.
Q5. What is the typical lead time for production?
Standard production usually takes around 10-15 days after payment is received. During peak seasons or national holidays, it may extend to approximately 30 days.
Q6. What payment terms are accepted?
We primarily accept T/T (Telegraphic Transfer) or L/C (Letter of Credit). For other payment methods, please discuss with the sales team.